Last updated: 16 August 2026

The Tatiana Sandu professional brand is operated by The Consulting House Ltd, a private limited company registered in England and Wales. The Consulting House Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit tatianasandu.com or tatianasandu.co.uk, contact us, book a session, purchase or participate in coaching, facilitation, educational, speaking or human behaviour services, subscribe to communications, attend an event, programme or workshop, or otherwise interact with our business.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable provisions of the Data (Use and Access) Act 2025.

1. Who We Are and Who Controls Your Personal Data

For the purposes of UK data protection law, the data controller responsible for the personal information described in this Privacy Policy is:

The Consulting House Ltd
Company Number: 16249903
Registered in England and Wales
Registered Office: 7 Crown Corner, High Street, Crowthorne, England, RG45 7AD, United Kingdom
Professional Brand: Tatiana Sandu
Email: tatiana@tatianasandu.com
Websites: tatianasandu.com and tatianasandu.co.uk

References in this Privacy Policy to “we”, “us” and “our” refer to The Consulting House Ltd, including services provided through the Tatiana Sandu professional brand.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

our websites;
contact and enquiry forms;
Clarity & Intention, discovery or introductory sessions;
transformational coaching and human behaviour facilitation;
individual programmes, packages and group programmes;
workshops, seminars, courses and masterclasses;
public speaking, keynote, conference, corporate and guest speaking engagements;
panels, moderated discussions, live and online events;
event registrations and organiser communications;
questionnaires, assessments and client administration;
online meetings and video calls;
email communications, newsletters and marketing;
payment and booking systems;
photography, audio or video recordings where applicable; and
other interactions with our business.

3. Personal Information We May Collect

Identity and Contact Information

full name;
email address;
telephone number;
residential, business, correspondence or billing address;
business or organisation name;
job title or professional role; and
other contact details you choose to provide.

Enquiry and Booking Information

the Service you are interested in;
appointment dates and times;
information submitted through enquiry or booking forms;
your reason for contacting us;
your objectives or expectations;
relevant personal or professional circumstances; and
communications between us.

Client, Coaching and Facilitation Information

The nature of transformational coaching and human behaviour facilitation means that you may choose to share information about different areas of your life, including:

personal development, values and priorities;
purpose and direction;
career, vocation, business and leadership;
finances and your relationship with money;
relationships and family circumstances;
social life and emotional experiences;
challenges, conflicts or perceived obstacles;
health and wellbeing;
personal and professional goals;
beliefs or perspectives; and
significant life experiences.

We only seek information that is reasonably relevant to the services being provided. You are not required to disclose information that you do not wish to share.

4. Special Category Personal Data

Some information you voluntarily provide may constitute special category personal data under UK data protection law. This can include information concerning:

physical or mental health;
racial or ethnic origin;
religious or philosophical beliefs;
political opinions;
trade union membership;
genetic information;
biometric information used for identification;
sex life; or
sexual orientation.

Where we process special category personal data, we will only do so where an appropriate lawful basis under Article 6 UK GDPR and an appropriate condition under Article 9 UK GDPR and, where applicable, the Data Protection Act 2018 apply.

Depending on the circumstances, this may include your explicit consent. Where explicit consent is relied upon, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Information About Other People

During coaching or facilitation you may discuss family members, partners, colleagues, employees or other individuals. Please avoid providing unnecessary identifying information about other people. Where such information is provided, we will handle it with appropriate care and confidentiality.

6. Speaking and Event Information

Where you enquire about, organise or participate in a speaking engagement, we may process information including:

your name, organisation and professional role;
business contact information;
event name, date and location;
audience profile and expected attendance;
agreed topic, format and technical requirements;
travel and accommodation information;
contractual and payment information;
participant questions or feedback; and
communications concerning the engagement.

7. Payment and Transaction Information

When you purchase Services, we may process information such as services purchased, amounts payable and paid, invoices, receipts, payment dates, payment status, billing information and transaction records.

Payments may be processed through third-party payment providers. Where a payment provider processes card information directly, we do not normally receive or store your complete debit or credit card details.

8. Technical and Website Information

Depending on the website configuration and your cookie preferences, we may process:

IP address;
browser type and version;
device type and operating system;
approximate geographic location;
referring website or source;
pages visited;
date and time of visits;
navigation patterns and website interactions; and
technical and performance information.

Please see our Cookie Policy for further information.

9. Marketing and Communications Information

If you subscribe to a newsletter, download a resource, register for an event or otherwise request communications from us, we may process your name, email address, interests, subscription status, communication preferences and information about interactions with communications we send.

10. How We Collect Information

Directly From You

We may collect information when you contact us, submit a form, book or purchase a Service, participate in a session, complete a questionnaire, attend a programme or event, subscribe to communications or otherwise communicate with us.

Automatically

Technical information may be collected automatically through cookies and similar technologies, subject to applicable consent requirements.

From Third Parties

Where appropriate, we may receive information from booking and scheduling providers, payment processors, website providers, analytics services, email marketing providers, event organisers, professional referral sources or another person or organisation where you have authorised them to provide information to us.

11. How We Use Personal Information

We may process personal information to:

respond to enquiries and conduct Clarity & Intention sessions;
assess whether our Services are appropriate;
provide coaching, facilitation, educational and human behaviour services;
prepare for and follow up sessions;
administer programmes, workshops and events;
respond to public speaking enquiries and prepare proposals or agreements;
organise keynotes, talks, panels, corporate events and related logistics;
tailor presentations to the agreed audience and purpose;
manage event registrations, feedback, photographs or recordings where appropriate;
process payments and maintain accounting records;
provide customer service and respond to complaints;
improve our Services and operate our websites;
maintain website and information security;
establish, exercise or defend legal claims;
comply with legal, tax, accounting and regulatory obligations; and
send marketing communications where permitted by law.

12. Lawful Bases for Processing

Contract

Where processing is necessary to take steps at your request before entering into a contract or to perform a contract between us.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. These may include operating and developing our business, responding to enquiries, administering Services, maintaining client relationships, improving Services, protecting our websites and establishing or defending legal rights.

Legal Obligation

Where processing is necessary to comply with applicable legal, tax, accounting or regulatory obligations.

Consent

Where consent is appropriate or legally required, including for certain marketing communications, non-essential cookies and certain processing of special category information.

13. Confidentiality

Information shared privately during individual coaching or facilitation will normally be treated as confidential. Disclosure may occur where you consent, where reasonably necessary to administer or deliver a Service, where required by law or lawful authority, where necessary to establish or defend legal rights, or where another lawful basis applies.

We do not sell the content of your coaching or facilitation sessions.

14. Nature of Our Services

Our Services support personal and professional development, transformational coaching, human behaviour understanding, values clarification, self-awareness, decision-making, leadership and related areas.

Unless expressly agreed otherwise, they do not constitute:

medical treatment;
psychiatric treatment;
psychotherapy;
psychological diagnosis;
emergency mental-health services;
legal advice;
regulated financial advice;
investment advice; or
personalised tax or accounting advice.

15. Sharing Personal Information

We may share information where reasonably necessary with providers of:

website hosting, development and maintenance;
cloud storage and business email;
appointment scheduling and video conferencing;
payment processing;
accounting and bookkeeping;
CRM systems, forms, surveys and email marketing;
website analytics and cookie consent management;
IT and cybersecurity;
event administration, venues and production providers;
webinar or livestreaming platforms;
photography or videography;
travel and accommodation; and
professional legal, accounting or other advisory services.

Where providers process information on our behalf, appropriate data protection arrangements will be used where required. Some providers may act as independent data controllers, in which case their own privacy information will apply.

16. International Transfers

Some service providers may process or store personal information outside the United Kingdom. Where restricted international transfers occur, we will use an appropriate lawful transfer mechanism, which may include UK adequacy regulations, recognised contractual safeguards, the UK International Data Transfer Agreement or UK Addendum, as appropriate.

17. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, contractual and professional requirements.

Enquiries may be retained for a reasonable follow-up period and then deleted or anonymised when no longer required.
Client records may be retained after an engagement where reasonably necessary for continuity, professional record keeping, disputes or legal claims.
Accounting and transaction records will be retained for periods required by applicable law.
Marketing information may be retained while you remain subscribed. Limited suppression information may be retained after unsubscribing to respect your preference.
Technical and analytics information is retained according to the configuration of the relevant systems and applicable law.

Information no longer required will be securely deleted, destroyed or anonymised as appropriate.

18. Information Security

We take reasonable and proportionate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, destruction and unlawful processing. No electronic transmission or storage system can be guaranteed to be completely secure.

19. Personal Data Breaches

If a personal data breach occurs, we will assess the circumstances and take appropriate action in accordance with applicable data protection law. Where legally required, this may include notifying the Information Commissioner’s Office and/or affected individuals.

20. Marketing

Where permitted by law, we may communicate with you about Services, programmes, events, resources and relevant business updates. You may unsubscribe at any time using an unsubscribe link or by emailing tatiana@tatianasandu.com.

21. Testimonials, Photographs and Recordings

We will not publish identifiable client testimonials, personal stories, photographs, recordings or case studies without an appropriate legal basis and, where required, permission.

Speaking engagements and events may sometimes be photographed, recorded or livestreamed. Where we control the recording, appropriate information will be provided. Where an independent event organiser controls recording or photography, that organiser may be a separate data controller and its own privacy information may apply.

22. Group Programmes

Other participants may become aware of information you voluntarily disclose in group settings. We may establish confidentiality expectations but cannot guarantee the subsequent actions of independent participants.

23. Your Data Protection Rights

Depending on the circumstances, you may have rights to:

access your personal information;
correct inaccurate or incomplete information;
request erasure in certain circumstances;
restrict processing in certain circumstances;
object to certain processing, including direct marketing;
receive certain information in a portable format where applicable;
withdraw consent where processing is based on consent; and
exercise rights relating to applicable automated decision-making.

These rights are subject to statutory conditions and exemptions.

24. Exercising Your Rights

To exercise a data protection right, contact:

We may reasonably verify your identity and will respond within applicable statutory timeframes.

25. Data Protection Complaints

If you have concerns about how we process personal information, please contact us using the details above. We will acknowledge, investigate and respond to data protection complaints in accordance with applicable UK requirements.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

26. Third-Party Websites and Social Media

Our websites may contain links to third-party websites, platforms or social networks. This Privacy Policy applies to our processing of personal information and does not control how independent third parties process your information. Their own privacy terms may apply.

27. Children

Our websites and Services are primarily intended for adults. We do not intentionally collect personal information from children through our websites for marketing or coaching purposes unless a specific service has been appropriately arranged and the necessary legal requirements, permissions and safeguards are in place.

28. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, business operations, technology, service providers, applicable legislation or regulatory guidance. The latest version will be published on our websites with the revision date amended accordingly.

29. Contact

Terms & Conditions

Last updated: 16 August 2026

1. About These Terms

These Terms & Conditions (“Terms”) govern your use of tatianasandu.com and tatianasandu.co.uk and your purchase or participation in Services provided by The Consulting House Ltd through the Tatiana Sandu professional brand.

By purchasing, registering for or participating in a Service after these Terms have been made available to you, you agree to them together with any specific booking confirmation, proposal, programme terms, speaking agreement or client agreement.

Nothing in these Terms excludes or restricts statutory rights that cannot lawfully be excluded.

2. About Us

3. Services

Depending on what is currently offered, our Services may include:

Clarity & Intention, discovery or introductory sessions;
transformational coaching and human behaviour facilitation;
individual packages and programmes;
group coaching or facilitation;
workshops, seminars, courses and masterclasses;
business and leadership development;
public speaking, keynote speeches and conference presentations;
corporate speaking, guest appearances and panel participation;
educational talks on human behaviour and related topics;
online or in-person events;
digital resources, worksheets and supporting materials; and
other related educational, speaking, coaching or personal-development Services.

Specific service descriptions, proposals or agreements take precedence over these general Terms to the extent they expressly differ.

4. Nature of Services

Our Services are intended to facilitate reflection, insight, understanding and personal or professional development. You remain responsible for your own decisions, actions, choices and results.

5. No Guarantee of Results

We do not guarantee particular personal, emotional, financial, relationship, business, career, health or other outcomes. Testimonials and examples describe individual experiences and are not promises or guarantees of future results.

6. Professional Boundaries

Unless expressly agreed through a separate appropriate professional engagement, our coaching, facilitation, speaking and educational Services do not constitute medical treatment, psychotherapy, psychological diagnosis, legal advice, regulated financial advice, investment advice or personalised tax/accounting advice.

7. Eligibility

Paid coaching and facilitation Services are ordinarily intended for people aged 18 or over. You confirm that you have legal capacity to enter into a contract and, where acting for an organisation, appropriate authority to do so.

8. Clarity & Intention Sessions

An introductory or Clarity & Intention Session may be used to understand your objectives, assess suitability and discuss possible next steps. Neither party is obliged to proceed into a paid engagement.

We may decline an engagement where our Services are inappropriate, another professional is better suited, a conflict exists or another legitimate reason makes the engagement unsuitable.

9. Bookings and Contract Formation

A contract is formed when we confirm your booking or registration, accept payment, provide written acceptance or otherwise clearly accept your order.

10. Fees and Payment

Fees and payment schedules will be stated on the relevant booking page, proposal, invoice or agreement.

Where instalments are agreed, they generally represent a method of paying the agreed overall price rather than a pay-as-you-go arrangement, subject to statutory rights and specific agreed terms.

If a payment is overdue, we may reasonably suspend future sessions, access to materials or further bookings until payment is brought up to date, subject to applicable law.

11. Statutory Consumer Cancellation Rights

Consumers entering contracts at a distance may have statutory cancellation rights. Where applicable, the cancellation period will generally be 14 days after conclusion of the contract.

Nothing in these Terms removes statutory consumer rights.

If you expressly request Services to begin during the statutory cancellation period, you may be required to pay a proportionate amount for Services supplied before cancellation.

Where digital content is supplied immediately, we may request your express consent to immediate supply and acknowledgement concerning the effect on applicable cancellation rights.

12. Session Cancellation and Rescheduling

Unless otherwise specified, individual appointments require at least 48 hours’ notice to cancel or reschedule.

With less than 48 hours’ notice, a session may be treated as used, subject to applicable law, exceptional circumstances and any specific agreement. Late arrival does not automatically extend the session. A no-show may be treated as a used session.

13. Packages and Programmes

Where a package contains multiple sessions, any validity period will be stated before purchase. Programme-specific cancellation, transfer or access provisions may apply. Any cancellation charge will be applied reasonably and subject to applicable consumer law.

14. Cancellation or Rescheduling by Us

If we need to reschedule a session, workshop or event, we will take reasonable steps to offer an alternative. If we cancel a paid Service and cannot provide an appropriate alternative, amounts paid for Services not delivered will be refunded where appropriate.

15. Public Speaking and Speaking Engagements

Speaking Services may include keynotes, talks, conferences, panels, corporate presentations, guest appearances and educational events concerning human behaviour and related subjects.

Speaking content is general and educational and does not create an individual coaching, therapeutic or advisory relationship with audience members.

A speaking engagement may have a separate proposal or agreement covering date, location, topic, audience, duration, fee, deposit, travel, accommodation, technical requirements, cancellation, recordings, promotion and deliverables. Those specific terms take precedence over these general Terms where they differ.

16. Event Organiser Responsibilities

Event organisers are responsible, where applicable, for suitable venue arrangements, agreed audiovisual facilities, technical support, audience management and accurate event information.

Material changes to date, venue, audience, format, duration or scope may require a revised agreement or fee.

17. Speaking Cancellations

Speaking cancellation terms may reflect reasonable preparation, reserved dates, travel commitments and legitimate losses, subject to applicable law.

18. Group Conduct and Confidentiality

Participants must treat other participants respectfully and should not disclose another participant’s identifiable personal experiences outside the group without permission.

We cannot guarantee compliance by independent participants. Serious or repeated disruptive, abusive, threatening, discriminatory or confidentiality-breaching conduct may result in removal.

19. Confidentiality

Private coaching and facilitation information will ordinarily be treated confidentially, subject to consent, legitimate service administration, legal requirements and other lawful exceptions.

20. Recordings

Individual sessions will not ordinarily be recorded without notice. Group programmes or events may be recorded where participants have been appropriately informed.

Public speaking engagements may not be professionally recorded, broadcast, livestreamed, commercially distributed or reproduced in full without prior written agreement.

21. Intellectual Property

Unless otherwise stated, intellectual property in our original website content, worksheets, exercises, presentations, frameworks, recordings, videos, workbooks, programme materials, training resources, graphics and branding belongs to The Consulting House Ltd or the applicable licensor.

Materials are normally licensed for your personal or internal use only. Without written permission you must not commercially reproduce, publish, sell, sublicense, publicly distribute, provide paid materials to others or represent protected materials as your own.

22. Third-Party Methods and Intellectual Property

Third-party methodologies, trademarks and materials remain the property of their respective owners.

Where Services refer to the Demartini Method®, Dr John Demartini, the Demartini Institute or related intellectual property, participation does not confer certification, ownership or permission to reproduce or commercially teach protected third-party materials.

23. Website Use

You must not use our websites unlawfully, interfere with security, introduce malicious software, impersonate others, infringe intellectual property, harvest personal information unlawfully or gain unauthorised access.

24. Third-Party Platforms

Our Services may use booking, payment, video, email, course-hosting, social-media or other third-party platforms. Their own terms and privacy practices may additionally apply.

25. Testimonials and Publicity

Providing a testimonial is voluntary. Identifiable testimonials, case studies, photographs or recordings will only be used where we have an appropriate legal basis and, where necessary, permission.

26. Corporate and Sponsored Coaching

Where an organisation pays for an individual’s coaching, payment by the organisation does not automatically entitle it to confidential details of coaching conversations. Any reporting arrangements will be agreed appropriately in advance.

27. Termination

Either party may discontinue an engagement subject to applicable contractual, payment and statutory provisions.

We may terminate or suspend Services for reasons including serious or repeated breach, overdue payment, abusive conduct, inappropriate professional boundaries, conflict of interest or where continued work is no longer professionally appropriate.

28. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for fraud or death or personal injury caused by negligence where applicable.

We will provide Services with reasonable care and skill.

Subject to applicable law, we are not responsible for losses caused solely by your independent decisions, inaccurate information you provide, failure to seek appropriate specialist advice or circumstances outside our reasonable control.

For business clients, lawful exclusions concerning indirect loss, lost profits, revenue, opportunity or goodwill may apply. Consumer statutory rights remain unaffected.

29. Force Majeure

We are not responsible for delay or failure caused by circumstances beyond our reasonable control. We will take reasonable steps to minimise disruption and, where appropriate, reschedule or provide an alternative.

30. Complaints

Please contact tatiana@tatianasandu.com with concerns. Both parties are encouraged to attempt reasonable informal resolution before formal proceedings, without restricting either party’s legal rights.

31. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections applying in your country of residence.

Business disputes are subject to the jurisdiction of the courts of England and Wales unless otherwise agreed. Consumers retain any applicable rights regarding jurisdiction.

32. Changes to These Terms

We may update these Terms prospectively to reflect changes in our Services, business, law, technology or business practices. We will not retrospectively impose a materially adverse change on an existing paid contract unless permitted by law, fairly provided for in the contract, or agreed with you.

33. Severability and No Waiver

If any provision is invalid or unenforceable, it will be modified or removed to the minimum extent necessary and the remaining provisions will continue in effect. A delay in enforcing a right does not automatically waive that right.

34. Assignment and Third-Party Rights

You may not transfer a personal coaching or programme booking to another person without our agreement. Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms.

35. Privacy and Cookies

Our Privacy Policy explains how we process personal information. Our Cookie Policy explains how cookies and similar technologies may be used on our websites.

36. Acceptance

By purchasing, registering for or participating in a paid Service where these Terms have been made available to you before the contract is formed, you confirm that you have had the opportunity to read and understand them.

Where relevant, you may be asked to separately confirm that you request Services to begin during a statutory cancellation period or that you consent to immediate supply of digital content.

37. Contact

Professional Disclaimer

Last updated: 16 August 2026

1. Purpose

The information, content and Services provided through the Tatiana Sandu professional brand are intended for educational, informational, coaching, facilitation, speaking and personal or professional development purposes.

2. Transformational Coaching and Human Behaviour

Our work may explore human behaviour, values, perceptions, beliefs, decision-making, emotional experiences, relationships, money, business, career, leadership, personal responsibility and other areas of life.

The purpose is to facilitate reflection, understanding, perspective and personal or professional development. You remain responsible for determining how you interpret, use and act upon information, insights or perspectives arising from our work.

3. Not Therapy or Healthcare

Coaching, facilitation, educational content, workshops and speaking engagements are not substitutes for professional healthcare.

Unless expressly stated otherwise, our Services do not constitute:

medical advice or treatment;
psychiatric services;
psychotherapy;
psychological diagnosis or treatment;
clinical counselling;
crisis intervention; or
emergency mental-health support.

No medical or psychological diagnosis is made through our coaching or human behaviour Services. If you have concerns about your physical or mental health, seek advice from an appropriately qualified healthcare professional.

4. Financial and Money-Related Content

Our work may explore your relationship with money, wealth, financial priorities, earning, spending, business finances, perceived financial limitations and financial decision-making from a human-behaviour, values, personal-development or educational perspective.

Unless expressly agreed through a separate appropriate professional engagement, this does not constitute regulated financial advice, investment advice, tax advice or personalised accounting advice.

Nothing on our websites, in coaching, during a workshop or in a speech should be interpreted as a recommendation to buy, sell or hold an investment or financial product.

5. Business and Leadership Content

Information concerning business, leadership, performance, entrepreneurship or professional development is educational and developmental. Business outcomes depend on numerous factors outside our control. We do not guarantee increased turnover, profit, productivity, promotion, performance or other commercial results.

6. Relationships and Personal Decisions

Discussion of relationships, family, career, business, money or other personal circumstances is designed to facilitate your own reflection. We do not make personal decisions for you. You remain responsible for your relationships, choices, actions and consequences.

7. Public Speaking

Keynotes, speeches, conference presentations, panel contributions, workshops and audience Q&A sessions are provided for general educational and informational purposes.

Attendance at or participation in a speaking engagement does not create an individual coaching, facilitation, therapeutic, financial, legal or other professional-client relationship between an audience member and The Consulting House Ltd or Tatiana Sandu.

Information presented to an audience is necessarily general and may not be appropriate for an individual’s circumstances.

8. No Guarantee of Results

We make no guarantee that participation in coaching, facilitation, programmes, workshops or speaking engagements will produce any particular result. Results vary according to the individual, their circumstances, decisions, participation and other factors.

Testimonials and case studies describe individual experiences and are not guarantees of comparable outcomes.

9. Third-Party Methodologies

Our work may refer to third-party methodologies, authors, teachers or frameworks. All relevant third-party intellectual property remains the property of its respective owner.

References to the Demartini Method®, Dr John Demartini or the Demartini Institute do not imply ownership of their intellectual property by The Consulting House Ltd. Any description of professional training or experience should not be interpreted as conferring qualifications beyond those actually held.

10. Website Information

We aim to provide useful and accurate website information but cannot guarantee that every item will always be complete, current or applicable to your circumstances. Website content should not be relied upon as a substitute for specialist professional advice.

11. External Links

Our websites may link to third-party resources. A link does not necessarily constitute endorsement, and we are not responsible for independent third-party content or services.

12. Limitation

Nothing in this Disclaimer excludes or restricts liability where it would be unlawful to do so. Your statutory rights are not affected.